Ivy League Realty: A Tenant's Guide to Reporting Rental Maintenance Issues

Maintenance problems are a normal part of renting a home. A dripping faucet, broken appliance, HVAC issue, plumbing problem, or other concern may need attention during a tenant's lease.

Knowing how to report a maintenance issue properly can help tenants communicate more effectively with their landlord or property manager.

Ivy League Realty works with landlords and tenants and understands the importance of clear communication throughout the rental experience.

Report Problems Promptly

Don't ignore a problem simply because it seems minor.

Small maintenance issues can sometimes become more complicated when they are left unresolved.

Notify the landlord or property manager using the communication method specified for the property.

Provide Useful Information

When submitting a maintenance request, provide as much useful information as possible.

Include:

• Your name
• Property address
• Description of the problem
• Location of the issue
• When the problem began
• Whether the issue is getting worse
• Photos or videos when appropriate

Clear information can help the property manager understand what type of assistance may be needed.

Explain the Impact of the Problem

A property manager may need to determine how quickly an issue should be addressed.

Explain whether the problem affects a major system, prevents normal use of part of the home, or presents another concern.

Follow the property's procedures for urgent or emergency issues.

Keep a Record of Your Request

After submitting a maintenance request, keep a copy of your communication.

Save confirmation emails, messages, photographs, and other relevant records.

This provides a useful history of the issue and the communication surrounding it.

Follow the Property's Maintenance Procedures

Different rental properties may use different systems for maintenance requests.

You may be instructed to use an online portal, email address, phone number, or another designated method.

Using the correct process can help your request reach the appropriate person.

Allow Access for Repairs

Some maintenance issues require a professional to enter the property.

Tenants should follow the applicable lease procedures regarding access and scheduling.

Keeping communication clear can help coordinate repairs more efficiently.

Communicate Changes

If the problem gets worse, causes additional damage, or appears to be resolved, provide an update.

Timely communication can help the property manager determine the appropriate next step.

Maintaining a Positive Landlord-Tenant Relationship

Good communication benefits both tenants and property owners.

Tenants who report issues clearly and promptly can help landlords address problems efficiently.

Professional property managers can also help create a consistent communication process between residents, owners, and service providers.

Ivy League Realty and Property Management

Ivy League Realty helps Georgia property owners manage rental properties while supporting professional communication with tenants.

From maintenance coordination to leasing and ongoing property management, our goal is to help create a smoother rental experience.

Have a Rental Property or Need Property Management?

Whether you're a landlord looking for professional support or a tenant searching for a Georgia rental,

contact Ivy League Realty today to learn more about our real estate and property management services.